Contact

Customer Questions, Herbivore Hub Answers :

1: Why is Herbivore Hub an exclusively pre-order service?

We are dedicated to zero waste and maximum freshness. By pre-ordering, you allow us to buy market-fresh ingredients in exact quantities, ensuring your meal is prepared specifically for you and never sitting around. This process is how we guarantee our superior quality.

2 : Can I order an hour before I want to eat?

No. We do not accept same-day, on-demand orders. Our pre-order only model is the foundation of our promise for uncompromised quality and the exceptional freshness that justifies our prices. We focus on quality over speed.

3 : Why are your prices higher than other local restaurants?

We don't compete on price; we compete on purity and health. Your price covers: 

1) Exclusive use of fresh, non-reused oils and pure ghee. 

2) Market-fresh ingredients purchased only for confirmed orders (zero waste). 

3) The efficiency of our pre-order kitchen model, which allows our chefs to focus solely on high-quality preparation, not rushing on-demand orders.

4 : Do you offer discounts for first-time orders or large/bulk orders?

No, Herbivore Hub does not offer discounts, coupons, or introductory promotions. We believe in maintaining one clear, honest price for all customers, every day. Our pricing reflects the consistently high cost of using only the purest ingredients and non-reused oils.

5 : Where do I pick up my order?

Pick up is near West Edmonton Mall. We are based on home kitchen and there is no store-front. Detailed instructions and a map link are provided in your order confirmation email / text. 

6 : I see you use pure ghee/fresh oil, but why is your quantity slightly less than other places?

Our portions are calibrated for a single, balanced, and satisfying meal for certain dishes, aligning with our focus on health. We prioritize nutrient density and purity over sheer volume. While you may receive slightly less quantity than high-volume kitchens, you receive 100% uncompromising quality—pure ingredients, non-reused oil, and zero fillers. You're investing in better food, not more food.